Insights

Generative AI Human Oversight: A Practical Guide

When employees use generative AI, a review requirement is only useful if the reviewer knows what to check and has the authority to act.

By MAST Consulting Group · Updated · Implementation guidance

MAST Consulting Group · 8 September 2026 · Implementation perspective

Define what needs review

Identify outputs that can influence customers, employees, financial decisions, security or external communications. Set review requirements according to the consequences of an incorrect output.

Give reviewers a practical checklist

Ask reviewers to check accuracy against reliable source material, confirm that confidential data is handled appropriately, assess whether the output is suitable for its audience, and identify unsupported claims. A fluent response is not evidence of correctness.

Provide an escalation route

Reviewers need a clear way to reject an output, request expert review or pause an activity. Document who handles uncertainty and who owns the final business decision.

Retain proportionate evidence

Record approval for consequential outputs without collecting unnecessary personal or confidential information. Use recurring errors to improve guidance, training and tool configuration.

Put it into practice.

Explore the AI governance toolkit or discuss your organization’s next step.

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Apply this to your AI programme

Use this guide with the people who own the business outcome, technical delivery and risk decisions. Define the system boundary, record the evidence available and assign actions for the gaps before approving the next stage.

Plan around your operating location

For regional or cross-border programmes, identify the entities, data flows and accountable owners before deciding which governance requirements apply.

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